"Experience The professional Difference at your door "

Please note: Our 48 hour cancellation Policy fee is the intial quoted service call fee, out of town fee is $59 in town fee is $39 + Tax. this will be applied to your customer profile and balance due at rebooking. if the cancellation fee is not provided with in 60 days invoices will be provided directly, with a 30 day due date.

At this time Due to our own health concerns, We will not being providing any installs at this time and any servicing that requires more then 1 hour of exsposure. For install support we will be providing video and phone support. until further notice.

(these protocools may change at any time due to the current outbreak)

Please note: as of July 5th 2021, masks are no longer required in public or private spaces. all of our techs have had both vaccanations. its our staffs choice on mask wearing. if you dont feel comfertable with a sales or service tech entering please inform of mask request at booking :-)

yes, if you call for a repair and its found that only a replacment can be provided a service fee applies for a single blind.

Absolutely! If you're selling your home and need the blinds to work for showings, we can handle repairs before listing. Sometimes, parts need to be ordered or the damage is too significant, requiring a replacement. In such cases, we'll take a deposit and bill the remaining amount once the job is done. If parts arrive after possession day, inform the new owner or agent to contact us ASAP. If we can't reach the new owner, we'll forward the parts and bill the remaining amount. Additional costs may apply if the new owner needs installation.

If you cancel a booked appointment within 48 hours, you'll be charged a no-show fee of $141.00 + tax. Cancellations must be confirmed; calling after hours or via email isn't enough. We charge this fee to keep costs down and ensure our techs can efficiently serve their districts. It's rare to fill a spot within 48 hours, which impacts our revenue. When you rebook, you won't be charged a service call fee, but the $102.00 is non-refundable. If it's COVID-related, please call our office to discuss.

Yes and No

Our measurements and time are not free. we will charge the Minimum for all quotes not accepted at the appointment time.

However if you accept the quote after the appointment, the minimum fee is discounted off of your remaining balance.

Cleaning can be rough on blinds, especially if they have thinning strings or damaged fabric. We fix these issues first to prevent any damage during cleaning. This way, your blinds stay intact and look great!

Generally speaking we do not refuse warranty for repairs.

We will refuse warranty for new blinds if the manufacturer deems it to be a user issue or it continues to happen. if they refuse there is nothing we can do to fix that.

For repairs its rare that we will, how ever this does happen if user error occurred. all of our techs upload photos and video when available to a customers account so we can cross reference what was done and potential damage. your tech will provide after care instructions to you for your blind or blinds. this can range from letting the blind settle before adjusting, or stretching of the blind and strings please follow these instructions and always call if you forget or are unsure, as moving a blind can cause damage or the repair that fail.

We will refuse warranty if a customer is aggressive, attacking or making any staff member feel uncomfortable. we have zero tolerance for this. angry phone calls or a harassing nature in frequency and tone or attacking emails and general communication will be rejected and no refund or warranty will be provided.

as this is a business disrespect will not be tolerated or any actions that come across as aggressive or uncomfortable.

"you catch more flys with honey then you do with vinegar"

please be respectful

What to expect after a repair?

Most blinds will full operate after repair, some may not and most require attention with in the first few days and even weeks.

After every repair your tech will advice on anything further. this can range from things to watch for, stretching and adjustments, how to use instructions.

as these are chartered on your customer profile, please call for any questions prior to raising lowering or adjusting the blind if you were advised not to do so for a period of time.

This is common with restringing of TDBU blinds, RV blinds, Day and Night shades, Faux or real wood blinds.

please call the office prior to any adjustments not advised to discuss.

Why ?

old blinds and new string can be tricky from time to time, day and night shades and or RV shades tend to be the trickiest how ever this can apply to some brands and styles as well.

Most common issue is string stretching, causing the bottom waving or stiffness as the blind settles and stretches. generally this is sorted out with letting a blind settle and stretch out.

stiffness is most common in pull cord TDBU blinds or RV blinds. as the strings slide back and forth per function they rub together and can clog the guides, generally with in a few days the blinds will stretch to a point that this stops. how ever if stiffness is ever discovered STOP immediately and contact the office, Via a phone or email. trying to force a blind up by hand or pulling can Void your Warranty, cause damage.

it most cases a slight adjustment solves the issue, so leave it and reach us.

if you force any recently repaired blind that is sticking up, causing more damage we will not cover a total repair.

Always stop, reach out and we will contact you when available.

Its a rare situation as we carry a wide range of parts with us at all times but it does happen from time to time, this maybe arranged in the intial contact or at the actual appointment.

This happnes when a part or parts are not avilable via standered suppliers. which means we will have to asses the custom pricing for the repair on site. this is common with older shutters, faux wood, real wood blinds and uncommon Manufacturers.

Please Note We Do Not Order Parts with out a parts deposit, Which will be provided to you on-site at the time of the assesment.

Some times it just cant be fixed, if we cant fix it, we wont! its nothing personal we dont want our name or brand responsible or assciated with something we know will break. We sell a wide range of products and price points to fit any budget, we will always offer a replacment quote if it cant be fixed.

And yes a service call is still required.

this heavily depends on what was ordered

Unfortunately for custom blind orders, once the order has been placed we can not cancel the order.

We can in some cases alter the order Ie: color or quantity but we have no ability to refund the deposit.

if you look at your receipt it clearly states no refunds or returns. this is because we do everything on site, we order parts, blinds and remakes. this is apart of our agreements with our manufacturers.

For parts we can typical cancel orders with a restock fee applied.

For custom blind orders, the deposit is sent directly to the manufacture and a order is created for that receipt. we have no access to return the funds once the order is placed. if its been 10 mins, 10 hours or 10 days. once the form is submitted and funds are sent. We cant cancel it.

In the off chance we can do something in time (rare, only once have we been able to in 14 years)

the manufacturer will asses the cancelled order Ie: processed time, fabric cut or head rails) they will asses the cost of the singular stages the blind or blinds have reached and apply a cost for it. staff hours and product. once these stages have been assessed and a value associated to it they will confirm it and deduct this from the deposit and return or charge any funds remaining or left owing.

We have no control over this, what they asses the cost at is what it is.

Our pricing is set for many reasons like time, hours, parts costs, insurance and many factors.

Our service call is always additional, for any job a minimum rate is applied, if we have to take a blind down and measure for parts or take the blind a part or its over sized.

if a blind is taken down to find a part requirement and a part is offered and the customer wants to shop around or get another opinion or refuses. the service call plus the minimum rate is applied to your appointment.

IE: Calgary service :$39 + Minimum rate of $99 + Tax = $144.90

if you choose to order the parts in most cases the service call is applied to the parts cost, Please ask our techs and they will confirm this or not on site or over the phone (in some cases a day or 2 later can change this as parts costs can change daily or hourly)

If parts are ordered on site the minimum rate is included in your estimate.

We do not refund minimum rates if you choose not to purchase or order the parts from us or refuse the options provided.

If your manufacturer's warranty has expired, our Blindpros warranty covers you. Just contact us, and we'll order the necessary replacements or parts. You can also reach out to the manufacturer directly. Warranty repairs are scheduled like new customer bookings, based on area availability. We don't change booked appointments or accept cancellations within 48 hours to keep our pricing stable. We'll fit you in when we have a tech in your area. If you make other arrangements, we can't offer refunds or future service.

Yes.

for both sales, replacements and repair.

a commercial quote rate applies to any bids, quotes, or requests. as the time associated with commercial jobs is substantial.

any quotes or requirements for the job must be detailed prior to us accepting the job this includes PPE requirements, any online courses, job site entry equipment and so on.

As additional time has costs that we must work in to a job.

If we are not notified of these requirements we will work with you as best as we can to accommodate with out adding more fees, however canceled bookings, transit, parts, product, rebooking because will have to be added in some form to accommodate the needs.

During repairs, we might remove parts like end caps if they're worn out and don't fit properly. This helps your blinds work smoothly. We try to put them back, but sometimes it's not possible. If parts aren't needed, we discard them to avoid any issues with your blinds' operation.

No.

we do not warranty out of the city limits. every job is as is. we will do what we can to assist, how ever all fees apply.