"Experience The professional Difference at your door "

Blindpros Policies

Please note Our policies have been Updated Due to health canada changes (June 2 2023)

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It is our job to provide both a safe and healthy environment for both our customers and our staff This means and is not limited to, providing and following federal and provincial laws pertaining to health and safety.

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1. Orders, Refunds, and Cancellations

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All sales are considered final once an order has been placed and confirmed.
Due to the custom nature of window coverings, orders cannot be canceled or refunded after production has begun.

If a client cancels an order, a partial order, or makes changes after materials have been ordered, the full retail value and any applicable penalties remain the responsibility of the client.

An interest charge of 18% may apply on overdue balances, along with a service fee of $39 per affected transaction.

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2. Refusal of Service and Right to Terminate Work

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BlindPros of Calgary reserves the right to refuse, postpone, or discontinue service at any time if a client’s behavior, tone, or conduct violates our professional standards or endangers staff.

This includes—but is not limited to—vulgar, aggressive, accusatory, or threatening behavior.
If such behavior occurs, BlindPros may:

• Suspend or cancel service without further notice.

• Decline future service or warranty work.

• Place the customer on our internal blocklist, as outlined below.

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3. Payment Obligations and Internal Blocklist

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If a client refuses to pay outstanding balances or engages in behavior that results in service termination, they may be placed on the BlindPros Internal Blocklist.

This list is shared with select manufacturers and partner service providers to ensure compliance and safety.

• The listing may include the client’s name, phone number, address, and relevant project information.

• Once on the blocklist, no future service, warranty, or repair work will be completed by BlindPros of Calgary or through our authorized manufacturer partners.

• Removal from the blocklist will only occur once all balances, penalties, or fees have been paid in full directly to BlindPros.

Please note:
If your name appears on our internal blocklist, any future blinds (new or existing) that require manufacturer repair or warranty service through BlindPros or our network will not be processed. You will need to find an alternate provider for any future service or warranty work.

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4. Zero Tolerance Policy

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BlindPros of Calgary enforces a Zero Tolerance Policy for unprofessional conduct toward any staff member, technician, contractor, or representative.

This includes:

• Combative or accusatory language

• Raised voices or verbal abuse

• Harassment, intimidation, or discriminatory remarks

Violating this policy will result in immediate suspension of service, refusal of further work, and permanent blocklisting within our internal system.

These measures exist to ensure a safe, respectful, and professional environment for both clients and staff.

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5. Repairs, Replacements, and Service Fees

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If a repair is scheduled and replacement becomes the only viable option, the appropriate service call fee and minimum labor charge will apply.

If a client chooses to proceed with another company after scheduling with BlindPros, any minimum service fees or deposits already paid are forfeited and will not be refunded.

Quotes for repairs or new orders are valid for 30 days or until quoted components are no longer available.
All new blind or repair quotes are valid for 7 days from the appointment date.

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6. Minimum Service Fees & Refund Conditions

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Minimum call-out or assessment fees are non-refundable.

If, in rare cases, a manufacturer determines that an order cannot be fulfilled due to discontinued materials or unavailable components, a partial refund may be issued — subject to review by BlindPros or the manufacturer.

Refunds are subject to a deduction fee between $99 and $139, depending on the order type and processing costs.
This applies to both new blind orders and repair quotes.

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7. Professional Standards

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At BlindPros of Calgary, we are not simply a “customer service” company — we are a customer solutions provider.

Our goal is to identify problems, find practical and cost-effective solutions, and carry them through to completion with professionalism and transparency.

We take pride in treating every client with respect and expect the same in return.

 

Please note: 

 

If a repair is scheduled and a replacement is the only option, the service call rate will apply plus the appropriate min fee, min fees will be contributed to your order once placed how every if you choice to go another route your min fee will be forfeited and any service call fees applied. 

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Min rates to be applied to orders, is only available for 30 days or to the end of the quoted options month. 

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any new blind quote or repair parts quotes is valid for 7 days from the appointment date, please note if you exceed these time frames pricing may have changed and will be adjusted on a quote.  

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Any custom amount service call fee or minimum rate  is none refundable. in the off chance we were not able to complete the order IE: manufacturer issue or parts no longer available you maybe entitled to a refund. How ever ever custom amount is calculate to including labor and or our rates. if a refund is issued By Blindpros or authorized by the manufacturer the Min rate Of $109 or $149 will be deducted from your refunded amount. This also applies to quotes  min rates are applied to every custom amount and may not be itemized. However every customer will be explained this in detail and in customer notes. 

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